Recruiter+Sales+-+Management

=Recruiter Sales MicroVenture=

Successful sales callers are often impatient and expeditious. As a result, there should be a more immediate response for caller applications. The 7-day email series should remain, as it gives a good explanation of the Lifebushido background, clients and missions. However, the candidate's experience should be captured upfront. Qualified candidates should be separated from the bunch within the first few days of application. All others are routed into LB’s current hiring process for other caller and non-caller positions.

The selected candidates will spend a week reviewing the sales caller requirements, processes and system information in preparation for test calling. By the third week, the candidate is allocated two hours of calling time. The caller’s effectiveness is evaluated by the end of the fourth week in preparation for the monthly hiring phases at the beginning of each month. A strong combination of call scripting, call recording and evaluation metrics should be clearly enforced to achieve and maintain quality.

The quality metrics will include criteria such as time adherence, completed sales (first call close vs. follow up), accuracy, and various others. Of course, all new hires would begin at the bottom tier. The callers increase their tier position by achieving and maintaining high quality scores. Each tier represents commissions that can be earned.

Tasks required to complete this venture:
 * Call Evaluation (1st Call vs Follow Up): 1 hr initially
 * Caller Manual: 3hr
 * Caller Scripting: 1 hr
 * Quality Metrics: 3 hr
 * Tier Development: 1hr
 * Recruiting: 2 to 3 hrs per day throughout the venture
 * Call Monitoring: 5 hrs per week
 * Call Coaching: 5 hrs per week
 * Program Evaluation - 1 hour per week

The venture will require 10 hours per week, with fluctuation based on call activity and management approval.

Recruiter Sales Call Flow Training

//** Charmayne **//


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